Customer service as a new buisness venture

It’s time for me to get back into the mode of blogging. I have to admit that I have slacked off and probably have let some of my viewers down. I have been too busy looking out for the new business venture that I totally forgot to document my findings.
Every day when I wake up, I have been asking my self what could I do that would help people in this day and age. I realize that customer service is not what it use to be these days. I find that many times the customer service rep are lazy and unwilling to go above and beyond there job scope.
With most of the customers I feel that when I problem arises, it would benefit the customer service rep as well as the customer if they rep would explain the policies as well as the procedure that pertains to the problem. This would eliminate all insecurities that the customer has towards that customer service rep. It would also make the process a bit more bearable since most customers just want to blame the customer service rep for not wanting to provide more of a service to them.
I believe that maybe creating a customer service site that could be universal for everyone to use. Maybe there could be a section about the post office and all mailing requirements. Then there could also be an online guide that could answer customer’s questions. I know we could all use a registry of motor vehicles online guide. There people can go there to find out information on what their responsibilities are and there for wont feel so shocked when asked for certain documentation.

December 9, 2008 | Filed Under Uncategorized